Shipping policy

Shipping Policy — EaseUp

Nov 11, 2026 

Introduction

This Shipping Policy ("Policy") outlines the terms and conditions governing the shipment and delivery of all products purchased from EaseUp ("we," "us," "our," or "the Company"). By placing an order through our online store, you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to the shipping terms described in this Policy.

EaseUp is committed to processing and shipping your order as efficiently as possible. However, please be aware that shipping timelines are estimates and not guarantees. Various factors beyond our control may affect delivery times. We encourage all customers to review this Policy carefully before completing a purchase so that you have a clear understanding of what to expect regarding the shipment of your order.

This Policy applies to all orders placed through our website, regardless of your geographic location, the shipping method selected, or the payment method used. This Policy should be read in conjunction with our Refund & Return Policy, which governs all requests for refunds, returns, and exchanges.

Order Processing Times

All orders are subject to a processing period before they are shipped. Processing includes order verification, payment confirmation, quality inspection, packaging, and handoff to the shipping carrier.

  • Standard processing time: 1–3 business days from the date your order is placed and payment is confirmed.
  • Business days are defined as Monday through Friday, excluding federal holidays and weekends. Orders placed on weekends or federal holidays will begin processing on the next available business day.
  • High-volume periods: During promotional events, flash sales, holiday seasons (including but not limited to Black Friday, Cyber Monday, Christmas, New Year's, Valentine's Day, and Mother's Day), and product launch periods, processing times may be extended by an additional 2–5 business days. We will make reasonable efforts to communicate any expected delays, but extended processing during these periods does not entitle the Customer to a refund, cancellation, or any other remedy.

Please note that the processing time is separate from the shipping transit time. The estimated delivery date provided at checkout includes both processing and transit time, but these are estimates only and are not guaranteed.

Once your order has been processed and handed off to the shipping carrier, you will receive a shipping confirmation email containing your tracking number and carrier information. If you do not receive a shipping confirmation email within 5 business days of placing your order, please contact our customer support team at j5060803020@gmail.com.

Shipping Methods, Carriers & Estimated Delivery Times

EaseUp partners with reputable third-party shipping carriers to deliver your orders. The specific carrier assigned to your shipment may vary depending on your location, the size and weight of your order, and product availability at the time of fulfillment.

Estimated delivery times are calculated from the date the order is shipped (not the date the order is placed) and vary by destination:

  • Domestic orders (United States): Estimated delivery within 7–20 business days after the order has shipped, depending on your location and the shipping method available.
  • International orders: Estimated delivery within 14–45 business days after the order has shipped, depending on the destination country, customs processing times, and the shipping method available. Some remote or rural international destinations may experience longer delivery times.

These estimated delivery times are approximations only and are not guaranteed by EaseUp. Actual delivery times may vary due to carrier performance, customs delays, weather conditions, or other factors beyond our control. EaseUp is not responsible for any delays caused by the shipping carrier or customs authorities.

EaseUp reserves the right to select the shipping carrier and shipping method for each order at its sole discretion. The Customer does not have the ability to select or change the shipping carrier or method after an order has been placed, unless explicitly offered as an option at checkout.

EaseUp does not offer expedited, express, overnight, or same-day shipping options at this time. All orders are shipped via standard shipping unless otherwise indicated on the product page or at checkout.

Shipping Rates & Fees

Shipping rates are calculated at checkout and may vary based on the following factors:

  • The destination address (domestic or international)
  • The size and weight of the product(s) ordered
  • The shipping carrier and method assigned to the order
  • Any applicable promotional offers, free shipping thresholds, or discount codes

All shipping fees displayed at checkout are final and non-refundable. If a free shipping promotion was applied to your order, the free shipping benefit applies only to the initial shipment. In the event that a product must be reshipped due to an incorrect address provided by the Customer, the Customer will be responsible for any additional shipping costs.

EaseUp reserves the right to modify shipping rates at any time without prior notice. The shipping rate in effect at the time of your purchase will apply to your order.

Any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, or other fees levied by the destination country's customs or tax authorities are the sole responsibility of the Customer and are not included in the product price or shipping fee charged at checkout. EaseUp has no control over these charges and cannot predict or estimate their amount. Refusal to pay customs charges, resulting in the package being returned to the sender or destroyed by customs, does not entitle the Customer to a refund.

International Shipping

EaseUp ships to select international destinations. International shipping availability may vary depending on the product, destination country, and current shipping carrier coverage. EaseUp reserves the right to restrict or discontinue international shipping to specific countries or regions at any time without prior notice.

When placing an international order, please be aware of the following:

  • Delivery times are longer. International shipments typically take 14–45 business days to arrive after the order has shipped, but may take longer depending on customs processing, local postal service efficiency, and the remoteness of the delivery address. In some cases, international deliveries may take up to 60 business days.
  • Customs and import duties. All international orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, and other charges imposed by the destination country's government or customs authority. These charges are entirely the Customer's responsibility. EaseUp does not collect, prepay, or reimburse these fees under any circumstances.
  • Customs delays. International packages may be held by customs for inspection, documentation review, or duty assessment. EaseUp has no control over customs procedures and cannot expedite the release of packages held by customs. Customs-related delays do not entitle the Customer to a refund or cancellation.
  • Restricted items. Some products may be restricted or prohibited from import into certain countries. It is the Customer's sole responsibility to verify that the product they are purchasing is permitted for import into their country. EaseUp is not liable for orders that are seized, confiscated, or destroyed by customs due to import restrictions.
  • Returned by customs. If an international package is returned to EaseUp by customs (due to unpaid duties, incorrect documentation, import restrictions, or any other reason), no refund will be issued. The Customer may request reshipment at their own expense, subject to availability.

By placing an international order, you acknowledge and accept all risks associated with international shipping, including but not limited to longer delivery times, customs duties, potential seizure by customs, and the possibility of loss or damage during international transit.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email to the email address you provided at checkout. This email will include your tracking number and a link to the carrier's tracking page where you can monitor the status and estimated delivery date of your shipment.

Please allow up to 48 hours after receiving your shipping confirmation email for the tracking information to become active and show updates in the carrier's system. During this initial period, the tracking status may show as "label created," "pre-shipment," or "awaiting carrier scan." This is normal and does not indicate a problem with your order.

EaseUp is not responsible for tracking information accuracy, updates, or delays in the carrier's tracking system. If your tracking information has not updated for more than 10 business days, please contact the shipping carrier directly using the tracking number provided. If the carrier is unable to resolve the issue, you may contact our customer support team at j5060803020@gmail.com for assistance. However, please note that our ability to intervene with the carrier is limited once the package has left our facility.

It is the Customer's responsibility to monitor their tracking information and to be available to receive the package at the delivery address. EaseUp is not responsible for missed deliveries, failed delivery attempts, or packages held at carrier facilities due to the Customer's unavailability.

Shipping Address & Customer Responsibility

It is the Customer's sole responsibility to provide a complete, accurate, and deliverable shipping address at the time of checkout. EaseUp is not responsible for orders that are delayed, returned to sender, lost, or delivered to the wrong address due to incorrect or incomplete address information provided by the Customer.

Please double-check the following before submitting your order:

  • Full name of the recipient
  • Street address, including apartment, suite, or unit number (if applicable)
  • City, state/province, and ZIP/postal code
  • Country
  • Phone number (required by some carriers for delivery coordination)

Once an order has been placed, the shipping address cannot be changed. If you realize you have entered an incorrect address, contact our customer support team at j5060803020@gmail.com immediately. However, we cannot guarantee that the address can be updated if the order has already entered processing or has been shipped.

If a package is returned to EaseUp due to an incorrect, incomplete, or undeliverable address provided by the Customer, the following terms apply:

  • The Customer will be responsible for all reshipping costs.
  • No refund will be issued for the original order or the original shipping fee.
  • Reshipping is subject to product availability. If the product is no longer available, the Customer will not receive a refund.
  • EaseUp is not responsible for packages that are lost or destroyed by the carrier as a result of an incorrect address.

If you are shipping to a PO Box, military address (APO/FPO/DPO), or a non-standard delivery location, please be aware that certain carriers may not deliver to these addresses. EaseUp is not responsible for delivery failures to PO Boxes, military addresses, or non-standard locations if the assigned carrier does not service those addresses.

Undeliverable, Lost & Stolen Packages

EaseUp is not responsible for packages that are lost, stolen, or damaged after the shipping carrier has taken possession of the shipment. Once a package has been shipped and a tracking number has been provided, the responsibility for the shipment transfers to the carrier.

Lost packages: If your tracking information shows that the package has not been scanned or updated for more than 15 business days (domestic) or 30 business days (international), you should file a lost package claim directly with the shipping carrier. EaseUp will cooperate with carrier investigations when requested, but we cannot guarantee any particular outcome. A lost package does not automatically entitle the Customer to a refund or replacement.

Stolen packages: EaseUp is not responsible for packages that are stolen after delivery confirmation by the carrier. If the carrier's tracking information shows that the package was delivered to the correct address, EaseUp considers the delivery obligation fulfilled. Customers are encouraged to provide a secure delivery address and to consider requesting that packages be held at a carrier facility for pickup if theft is a concern in their area. EaseUp does not provide refunds, replacements, or credits for stolen packages.

Damaged during transit: If your package arrives visibly damaged from shipping, please take photographs of the damaged packaging and product before opening or discarding any materials. You may file a damage claim with the shipping carrier and may also contact EaseUp at j5060803020@gmail.com within 48 hours of delivery. Claims for transit damage are reviewed under the Limited Exceptions section of our Refund & Return Policy and are subject to the same documentation requirements and conditions outlined there.

Undeliverable packages: If a package is deemed undeliverable by the carrier (due to an incorrect address, an unreachable location, multiple failed delivery attempts, or any other reason), the package may be returned to EaseUp or disposed of by the carrier. In either case, no refund will be issued. The Customer may request reshipment at their own expense, subject to product availability.

Shipping Delays & Force Majeure

While EaseUp strives to ensure timely delivery of all orders, shipping delays may occur due to circumstances beyond our control. EaseUp shall not be held liable for any delays in shipment or delivery caused by, including but not limited to:

  • Natural disasters (earthquakes, hurricanes, floods, wildfires, tornados, severe storms)
  • Pandemics, epidemics, or public health emergencies
  • Government actions, regulations, embargoes, sanctions, or trade restrictions
  • Carrier service disruptions, strikes, labor disputes, or staffing shortages
  • Transportation infrastructure failures, road closures, or port congestion
  • Customs inspections, holds, or documentation delays
  • Severe weather conditions affecting transportation routes
  • Civil unrest, protests, or security incidents
  • Power outages, telecommunications failures, or IT system disruptions
  • Any other events or circumstances that are beyond EaseUp's reasonable control (collectively, "Force Majeure Events")

In the event of a Force Majeure Event, EaseUp's obligation to deliver within the estimated timeframe is suspended for the duration of the event and a reasonable recovery period thereafter. Shipping delays caused by Force Majeure Events do not entitle the Customer to a refund, cancellation, discount, store credit, or any other form of compensation.

EaseUp will make commercially reasonable efforts to notify Customers of significant shipping delays when we become aware of them. However, we are not obligated to provide individual notice to each Customer, and the absence of notice does not create any additional rights or remedies for the Customer.

Customers are encouraged to plan their purchases accordingly, especially during peak seasons, holiday periods, or times of known disruption, and to allow additional time for delivery beyond the estimated delivery date.

Contact Information

If you have any questions about this Shipping Policy, need assistance with tracking your order, or wish to report a shipping issue, please contact our customer support team:

Email: j5060803020@gmail.com

When contacting us about a shipping issue, please include the following information in your email:

  • Your full name as it appears on the order
  • Your order number
  • The email address used to place the order
  • Your tracking number (if available)
  • A detailed description of the shipping issue you are experiencing
  • Any relevant screenshots of tracking information or carrier communications

Our customer support team will respond to your inquiry within 2–3 business days. Please note that contacting customer support does not guarantee any particular outcome, and all shipping issues will be reviewed and resolved in accordance with this Policy.

We do not accept shipping inquiries or complaints submitted through social media platforms (including but not limited to Instagram, TikTok, Facebook, Twitter/X, or any other platform), direct messages, phone calls, third-party review sites, or any channel other than the email address listed above. Only written requests submitted to j5060803020@gmail.com will be acknowledged and reviewed.

Last Updated: November 11, 2026

Policy Version: 1.0

This Shipping Policy is the complete and exclusive statement of the agreement between EaseUp and the Customer with respect to shipping and delivery. It supersedes all prior or contemporaneous understandings, agreements, negotiations, representations, warranties, and communications, whether written or oral, relating to its subject matter. No amendment, modification, or waiver of any provision of this Policy shall be effective unless made in writing and signed by an authorized representative of EaseUp. The failure of EaseUp to enforce any provision of this Policy shall not constitute a waiver of its right to enforce that provision or any other provision in the future. If any provision of this Policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.