Refund policy

Refund & Return Policy — EaseUp

Nov 11, 2026

Introduction & Policy Overview

This Refund & Return Policy ("Policy") governs all purchases made through the EaseUp online store and any associated sales channels operated by EaseUp ("we," "us," "our," or "the Company"). By placing an order with EaseUp, you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by this Policy in its entirety. This Policy forms part of the Terms and Conditions of sale and is incorporated by reference into every transaction.

All sales made by EaseUp are final. We do not offer refunds, returns, or exchanges for any reason, including but not limited to change of mind, buyer's remorse, dissatisfaction with fit, color variation, or personal preference. We strongly encourage all customers to review product descriptions, sizing charts, images, and any available customer reviews carefully before completing a purchase. Once an order is placed and payment is processed, the transaction is considered complete and binding.

This Policy applies to all products sold by EaseUp, whether purchased at full price, on sale, during a promotional event, or through any discount or coupon offer. There are no exceptions to this Policy unless explicitly stated in the limited exceptions section below.

Definitions & Scope

For the purposes of this Policy, the following definitions apply:

  • "Product" or "Products" refers to any and all seat lift cushions, cushion accessories, replacement parts, and any other merchandise listed for sale on our website or through our authorized sales channels.
  • "Order" refers to any purchase request submitted by a Customer through our website, including all items selected, payment information provided, and shipping details confirmed at checkout.
  • "Refund" refers to any partial or full monetary return of the purchase price to the Customer's original method of payment or by any other means, including store credit, gift cards, or promotional credits.
  • "Return" refers to the physical shipment of any Product back to EaseUp or any designated return address, whether initiated by the Customer or requested by the Company.
  • "Exchange" refers to the replacement of a purchased Product with a different item, size, color, or style.
  • "Change of Mind" refers to any situation in which the Customer no longer wants the Product for reasons unrelated to a manufacturing defect or shipping error, including but not limited to: the Customer found a better price elsewhere, the Customer no longer needs the item, the Customer changed their style preference, the Customer ordered the wrong size or color, or the Customer simply decided they no longer want the Product.

This Policy applies to all orders placed through our website, regardless of the Customer's geographic location, payment method used, or whether the order was placed during a regular sales period, promotional event, flash sale, holiday sale, clearance event, or any other special offer. This Policy supersedes any prior verbal or written communications regarding refunds, returns, or exchanges that may have been made by any representative, affiliate, or third-party associated with EaseUp.

All Sales Are Final

Every purchase made through EaseUp is final and non-refundable. Once your order has been submitted and your payment has been successfully processed, the sale is considered complete. This means that under no circumstances will EaseUp issue a refund to your original payment method, provide store credit, issue a gift card, or offer any other form of monetary compensation for a completed purchase.

The "all sales are final" policy applies universally and without exception to the following:

  • Products purchased at full retail price
  • Products purchased during a promotional event, flash sale, seasonal sale, holiday sale, or clearance event
  • Products purchased using a discount code, coupon code, referral credit, or any other price reduction
  • Products purchased as part of a bundle, combo deal, or multi-item offer
  • Products purchased as gifts for another person
  • Products purchased during a pre-order or pre-sale period
  • Products purchased through any third-party platform, marketplace, or affiliate link that directs to our store

By completing your purchase, you expressly acknowledge and agree that you are waiving any right to a refund, chargeback, or reversal of the transaction. You understand that this policy is clearly stated before checkout and that proceeding with payment constitutes your informed and voluntary consent to these terms.

We take this policy seriously. Any attempt to circumvent this policy through unauthorized chargebacks, payment disputes, or fraudulent claims will be investigated thoroughly. EaseUp reserves the right to pursue all available legal remedies, report fraudulent activity to the appropriate authorities, and permanently ban any customer from making future purchases if fraudulent behavior is detected.

No Change of Mind Refunds

EaseUp does not offer refunds for change of mind under any circumstances. A "change of mind" includes, but is not limited to, any of the following situations:

  • You decided you no longer want or need the product after placing your order
  • You found the same or a similar product at a lower price from another retailer
  • You ordered the wrong model, size, or quantity by mistake
  • You did not read the full product description, specifications, or features before purchasing
  • You did not review the dimensions, weight capacity, or compatibility information before purchasing
  • You expected the product to look, feel, or perform differently than described in the product listing
  • You received the product as a gift and the recipient does not want it
  • The product does not match your personal expectations, even if those expectations were based on assumptions not stated in the product description
  • You experienced buyer's remorse after the purchase was completed
  • You want to cancel your order after it has already been processed, shipped, or delivered
  • Your financial situation changed after placing the order
  • You no longer have a use for the product due to a change in your living situation, health, or personal circumstances

We understand that purchasing decisions can sometimes feel uncertain, and we genuinely want every customer to be satisfied with their purchase. That is precisely why we provide detailed product descriptions, high-quality product images, specification sheets, weight capacity information, dimension details, frequently asked questions, and customer support availability before checkout. We strongly urge all customers to take advantage of these resources and to contact our customer support team at j5060803020@gmail.com with any questions before completing a purchase.

Once a purchase is finalized, we cannot accommodate requests for refunds based on any of the reasons listed above. This policy is non-negotiable and applies equally to all customers, regardless of order value, customer history, or any other factor.

No Returns Accepted

EaseUp does not accept returns of any kind. We do not provide return shipping labels, return authorization numbers, or any other return facilitation. Any product shipped back to us without prior written authorization will be refused at the point of delivery and returned to the sender at the sender's expense. EaseUp assumes no responsibility or liability for products returned without authorization, including but not limited to loss, damage, or theft during transit.

This no-return policy applies to all products, regardless of whether they are:

  • Unopened and in original packaging
  • Opened but unused
  • Gently used or lightly tested
  • Defective or damaged (see the Limited Exceptions section below for the narrow circumstances under which we may offer a remedy for defective products)
  • Purchased less than 24 hours ago
  • Purchased less than 7 days, 14 days, 30 days, or any other timeframe ago

There is no "cooling off" period, grace period, or trial period during which returns are accepted. The moment your order is placed and payment is processed, this no-return policy takes full effect.

Please do not ship any products back to us unless you have received explicit, written authorization from our customer support team via email at j5060803020@gmail.com. Any unauthorized returns will not be processed, refunded, or acknowledged, and we cannot guarantee the safe return of unauthorized shipments to the sender.

Limited Exceptions — Damaged or Defective Items

The only circumstance under which EaseUp may consider providing a remedy is if you receive a product that is materially defective due to a manufacturing fault, or if your order arrives with significant damage that occurred during shipping. Even in these limited circumstances, a refund is not guaranteed, and any remedy will be provided solely at the discretion of EaseUp.

To be eligible for consideration under this exception, all of the following conditions must be met:

  1. You must contact our customer support team at j5060803020@gmail.com within 48 hours of receiving the product. Claims submitted after this 48-hour window will not be reviewed or honored under any circumstances.
  2. You must provide clear, high-resolution photographic or video evidence of the defect or damage. This evidence must clearly show the nature and extent of the defect or damage, the product packaging, and any shipping labels or tracking information visible on the package.
  3. You must provide your order number, the email address used to place the order, and a detailed written description of the defect or damage.
  4. The defect or damage must be a result of a manufacturing fault or shipping mishandling — not the result of customer misuse, improper assembly, failure to follow product instructions, normal wear and tear, cosmetic imperfections, or any other cause attributable to the Customer.
  5. The product must not have been modified, altered, disassembled, or tampered with in any way.

If EaseUp determines, in its sole and absolute discretion, that the product is genuinely defective or was damaged during shipping, we may offer one of the following remedies:

  • A replacement product of the same item (subject to availability)
  • A store credit for the purchase amount (no cash refunds will be issued)

EaseUp reserves the right to request the return of the defective or damaged product before issuing any remedy. In such cases, EaseUp will provide a return shipping label or instructions. If the returned product does not match the description or evidence provided by the Customer, or if the product shows signs of misuse, tampering, or damage caused by the Customer, the claim will be denied and no remedy will be provided.

This limited exception does not apply to products that are functional but do not meet the Customer's subjective expectations regarding comfort, firmness, height, color shade, noise level, or any other characteristic that falls within normal product variation.

Non-Refundable Scenarios — Comprehensive List

To avoid any confusion or misunderstanding, the following is a comprehensive (but not exhaustive) list of scenarios in which refunds, returns, and exchanges will not be provided:

  • The product does not fit the Customer's specific needs or preferences
  • The product color appears slightly different on the Customer's screen compared to the actual product (due to monitor calibration, lighting, or photographic conditions)
  • The Customer did not read or understand the product description, specifications, weight capacity, dimensions, or usage instructions before purchasing
  • The Customer ordered the wrong product, wrong quantity, or wrong model
  • The Customer provided an incorrect or incomplete shipping address, resulting in delivery failure, delayed delivery, or delivery to the wrong location
  • The Customer was not available to receive the delivery, and the package was returned to sender or held at a shipping facility
  • The product was delivered to the correct address but was stolen, lost, or mishandled after delivery (including porch theft)
  • The Customer experienced delayed shipping or longer-than-expected delivery times
  • The Customer does not like the product after receiving and/or using it
  • The product performs differently than the Customer expected based on their own assumptions (rather than the product description)
  • The Customer found a lower price for the same or a similar product elsewhere after completing their purchase
  • The Customer's personal, financial, medical, or living situation changed after the purchase was made
  • The product was purchased as a gift and the recipient does not want or need it
  • The Customer experienced minor cosmetic variations in the product (slight color differences, minor surface imperfections, packaging variations) that do not affect the product's functionality
  • The Customer assembled the product incorrectly and experienced issues as a result
  • The Customer used the product in a manner inconsistent with the provided instructions or intended use, resulting in damage or malfunction
  • The Customer exceeded the product's stated weight capacity or other operational limits
  • Normal wear and tear occurred over the course of regular use
  • The Customer simply changed their mind about the purchase for any reason whatsoever

This list is illustrative and not exhaustive. EaseUp reserves the right to deny any refund, return, or exchange request that falls outside the narrow Limited Exceptions outlined in this Policy.

Order Cancellation Policy

Once an order has been placed and payment has been processed, it cannot be cancelled. EaseUp processes orders quickly to ensure prompt fulfillment and shipping, and once an order enters our fulfillment pipeline, it cannot be intercepted, modified, or cancelled.

If you realize you have made an error in your order (wrong item, wrong quantity, wrong shipping address) immediately after placing it, you may contact our customer support team at j5060803020@gmail.com as soon as possible. However, we cannot guarantee that your request will be received and processed before the order enters fulfillment. If the order has already been processed, packed, or shipped, cancellation is not possible and the all-sales-are-final policy applies.

EaseUp does not accept order cancellation requests submitted via social media, direct messages, phone calls, or any channel other than the designated customer support email address listed above. Only written requests sent to j5060803020@gmail.com will be reviewed.

In the unlikely event that EaseUp cancels an order due to inventory issues, pricing errors, suspected fraudulent activity, or other reasons determined solely by EaseUp, a full refund will be issued to the Customer's original payment method within 5–10 business days. This is the only circumstance under which a refund will be issued, and it is initiated solely at EaseUp's discretion.

Exchanges Policy

EaseUp does not offer exchanges. We do not allow customers to swap a purchased product for a different item, a different model, a different color, a different size, or any other variation. If you wish to purchase a different product, you are welcome to place a new, separate order through our website. The original purchase will remain subject to this no-refund, no-return policy.

This no-exchange policy applies regardless of whether the product has been opened, used, or remains in its original sealed packaging. There are no exceptions to this policy for exchanges.

Shipping & Delivery Disclaimer

EaseUp is not responsible for any delays, losses, damages, or misdeliveries that occur after the product has been handed over to the shipping carrier. Once a product has been shipped and a tracking number has been provided, the responsibility for the shipment transfers to the shipping carrier. Any issues related to delayed delivery, lost packages, stolen packages, or packages damaged during transit should be directed to the shipping carrier.

EaseUp does not guarantee specific delivery dates or delivery timeframes. Estimated delivery dates provided at checkout or in shipping confirmation emails are approximations only and are not binding commitments. Delivery times may vary due to factors beyond our control, including but not limited to carrier delays, customs processing (for international orders), weather conditions, natural disasters, pandemics, government actions, and other force majeure events.

Shipping delays, regardless of their length or cause, do not entitle the Customer to a refund, return, or exchange. The product remains the Customer's property once it has been shipped, and the all-sales-are-final policy applies regardless of when the product is ultimately delivered.

If a package is returned to EaseUp by the shipping carrier due to an incorrect or incomplete address provided by the Customer, the Customer will be responsible for any additional shipping costs required to reship the order. No refund will be issued for orders returned to us due to Customer-provided address errors.

For international orders, the Customer is solely responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authorities. These charges are not included in the product price or shipping cost and are the sole responsibility of the Customer. Refusal to pay customs charges, resulting in the package being returned to us or destroyed by customs, does not entitle the Customer to a refund.

Customer Acknowledgment & Agreement

By placing an order with EaseUp, you acknowledge and agree to the following:

  1. You have read this Refund & Return Policy in its entirety before making your purchase.
  2. You understand that all sales are final and that no refunds, returns, or exchanges will be provided except in the narrow circumstances described in the Limited Exceptions section above.
  3. You understand that change of mind, buyer's remorse, or dissatisfaction with the product for reasons not related to a manufacturing defect or shipping damage does not entitle you to a refund, return, or exchange.
  4. You have reviewed the product description, specifications, dimensions, weight capacity, images, and any other available information before completing your purchase.
  5. You had the opportunity to contact our customer support team with any questions or concerns before completing your purchase.
  6. You voluntarily and knowingly waive any right to request a refund, return, or exchange outside of the narrow Limited Exceptions described in this Policy.
  7. You agree not to initiate unauthorized chargebacks, payment disputes, or fraudulent claims with your payment provider in an attempt to circumvent this Policy.
  8. You understand that unauthorized chargebacks or fraudulent disputes may result in the permanent suspension of your account, reporting to fraud prevention agencies, and pursuit of legal remedies.
  9. You acknowledge that this Policy is subject to change at any time without prior notice, and that the version of the Policy in effect at the time of your purchase will govern your transaction.
  10. You agree that any disputes arising from or related to this Policy will be governed by the laws of the jurisdiction in which EaseUp operates, and you consent to the exclusive jurisdiction of the courts in that jurisdiction.

This acknowledgment is automatically deemed accepted upon completion of checkout. No separate signature or confirmation is required. Proceeding with payment constitutes your full, informed, and unconditional agreement to this Policy.

Contact Information

If you have any questions about this Policy, need clarification on any of the terms outlined above, or wish to report a defective or damaged product under the Limited Exceptions section, please contact our customer support team using the information below:

Email: j5060803020@gmail.com

When contacting us regarding a defective or damaged product, please include the following information in your initial email to help us process your claim as quickly as possible:

  • Your full name as it appears on the order
  • Your order number
  • The email address used to place the order
  • A detailed description of the defect or damage
  • Clear, high-resolution photographs or video evidence of the defect or damage
  • Photographs of the product packaging and any visible shipping labels

Our customer support team will respond to your inquiry within 2–3 business days. Please note that contacting customer support does not guarantee any particular outcome. All claims and inquiries will be reviewed and resolved in accordance with this Policy and at the sole discretion of EaseUp.

We do not accept refund, return, or exchange requests submitted through social media platforms (including but not limited to Instagram, TikTok, Facebook, Twitter/X, or any other platform), direct messages, phone calls, third-party review sites, or any channel other than the email address listed above. Only written requests submitted to j5060803020@gmail.com will be acknowledged and reviewed.

Last Updated: November 11, 2026

Policy Version: 1.0

This Refund & Return Policy is the complete and exclusive statement of the agreement between EaseUp and the Customer with respect to refunds, returns, and exchanges. It supersedes all prior or contemporaneous understandings, agreements, negotiations, representations, warranties, and communications, whether written or oral, relating to its subject matter. No amendment, modification, or waiver of any provision of this Policy shall be effective unless made in writing and signed by an authorized representative of EaseUp. The failure of EaseUp to enforce any provision of this Policy shall not constitute a waiver of its right to enforce that provision or any other provision in the future. If any provision of this Policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.